Please wait for a BikeBandit.com Live Help operator to respond.
You are now chatting with 'Chris - Customer Care'
Chris - Customer Care: Welcome to BikeBandit.com's live chat customer service. If your question is concerning a part, please include the YEAR / MAKE / MODEL of the machine it is for.
Chris - Customer Care: Hello
Chris - Customer Care: How may I assist you today?
: 2006 Kaw 500
: I ordered snap rings for the front forks
: I recieved p/n 92033-1286. They aren't even close. I have allowed the 15 day period to expire.
Chris - Customer Care: Let me check on that for you
: I would like someone to check that out though so when I or someone else order them they get the correct part
Chris - Customer Care: I show that is the correct part number for the snap rings. What did you receive?
: The snap rings I recieved are much larger than the bore of the fork tube.
Chris - Customer Care: What is the VIN for your bike?
: They are also not a circle like the original but indented and a much larger diameter wire.
: I'll go look this may take a minute
Chris - Customer Care: okay
com:
Chris - Customer Care: one moment
Chris - Customer Care: I'm going to go to the Kawasaki site and see if they have the same number listed that we do. Hold on a moment please
Chris - Customer Care: there are two different ring snaps. it looks like you may have gotten the wrong one.
Chris - Customer Care: just from the description you gave
Chris - Customer Care: It looks like you need the other one.: How do I know what number to order?
Chris - Customer Care: I'm looking right now. hold on
Chris - Customer Care: Okay, our schematic doesn't show both of those parts. So as a courtesy, what I am going to do is send you a return shipping label and reorder the other part for you. One moment
Chris - Customer Care: is this a good email address to send the return shipping label to?
: Yes
: All done?
Chris - Customer Care: I have sent the return shipping lable to you.
Chris - Customer Care: Your parts should ship in 3-5 business days
Chris - Customer Care: You will get an email with the tracking number when the parts ship
Chris - Customer Care: Is there anything else I can assist you with today?
Your Issue ID for this chat is
: No I sent an order before I started to chat with you. Thanks!
Chris - Customer Care: Thanks for visiting us at BikeBandit.com. We hope to hear from you again soon!
: You will. Great Customer Service!

 

Glad to hear they treated you well. That's very important.

 

Don't you just love it when a business works with you? Thanks for the post.

 

a company with good customer service will always get repeat business from me.