Big Gun vs. Little Me
#51
10-17-2006, 12:09 PM
RE: Big Gun vs. Little Me - Epilogue
Wow, what a post!
You know, I think this drawn out problem could have been so easily resolved if bikebandit stuck by their return policies. They should have taken the part back, and exchanged it for the right part. When a business becomes a vendor for a company, they must take responsibility for their own customer's satisfaction. It is not right to make the customer go directly to the manufacturer for an exchange.
I work for a dealership that happens to sell vehicles made by Daimler Benz-Chrysler corp. There is NO way we would tell a customer that just bought a new vehicle with a faulty headlamp module, or a cracked exhaust manifold that they must call the Mercedes customer service for a replacement part! That wouldn't make much sense to the customer would it? They just bought a vehicle from us right? So why are we (the dealer) sending OUR customer to the company that supplies US with replacement parts? To me, making a customer go to the manufacturer is the LAST option.
Definitely send this entire post to both Bikebandit and BigGun. Bikebandit should be ashamed to let a "problem part" that they sold to their customer spiral way out of control to the point the customer had to go directly to BigGun. This is a NO-NO! And BigGun should also be ashamed that they couldn't provide more "friendly" service to a person who bought a product made by them.
Like others have said; word of mouth goes a long looooong way! further than some might expect. I know I'm not going to have the same opinion of either business now that I have read this.
As of right now, 892 people have seen this post.
Imagine what 892 people can do to the reputation of a company when they start talking.[&:]
You know, I think this drawn out problem could have been so easily resolved if bikebandit stuck by their return policies. They should have taken the part back, and exchanged it for the right part. When a business becomes a vendor for a company, they must take responsibility for their own customer's satisfaction. It is not right to make the customer go directly to the manufacturer for an exchange.
I work for a dealership that happens to sell vehicles made by Daimler Benz-Chrysler corp. There is NO way we would tell a customer that just bought a new vehicle with a faulty headlamp module, or a cracked exhaust manifold that they must call the Mercedes customer service for a replacement part! That wouldn't make much sense to the customer would it? They just bought a vehicle from us right? So why are we (the dealer) sending OUR customer to the company that supplies US with replacement parts? To me, making a customer go to the manufacturer is the LAST option.
Definitely send this entire post to both Bikebandit and BigGun. Bikebandit should be ashamed to let a "problem part" that they sold to their customer spiral way out of control to the point the customer had to go directly to BigGun. This is a NO-NO! And BigGun should also be ashamed that they couldn't provide more "friendly" service to a person who bought a product made by them.
Like others have said; word of mouth goes a long looooong way! further than some might expect. I know I'm not going to have the same opinion of either business now that I have read this.
As of right now, 892 people have seen this post.
Imagine what 892 people can do to the reputation of a company when they start talking.[&:]
#56
10-17-2006, 09:28 PM
Guest
Posts: n/a
RE: Big Gun vs. Little Me - Epilogue
ORIGINAL: markmeinteil
Wow, what a post!
You know, I think this drawn out problem could have been so easily resolved if bikebandit stuck by their return policies. They should have taken the part back, and exchanged it for the right part. When a business becomes a vendor for a company, they must take responsibility for their own customer's satisfaction. It is not right to make the customer go directly to the manufacturer for an exchange.
I work for a dealership that happens to sell vehicles made by Daimler Benz-Chrysler corp. There is NO way we would tell a customer that just bought a new vehicle with a faulty headlamp module, or a cracked exhaust manifold that they must call the Mercedes customer service for a replacement part! That wouldn't make much sense to the customer would it? They just bought a vehicle from us right? So why are we (the dealer) sending OUR customer to the company that supplies US with replacement parts? To me, making a customer go to the manufacturer is the LAST option.
Definitely send this entire post to both Bikebandit and BigGun. Bikebandit should be ashamed to let a "problem part" that they sold to their customer spiral way out of control to the point the customer had to go directly to BigGun. This is a NO-NO! And BigGun should also be ashamed that they couldn't provide more "friendly" service to a person who bought a product made by them.
Like others have said; word of mouth goes a long looooong way! further than some might expect. I know I'm not going to have the same opinion of either business now that I have read this.
As of right now, 892 people have seen this post.
Imagine what 892 people can do to the reputation of a company when they start talking.[&:]
Wow, what a post!
You know, I think this drawn out problem could have been so easily resolved if bikebandit stuck by their return policies. They should have taken the part back, and exchanged it for the right part. When a business becomes a vendor for a company, they must take responsibility for their own customer's satisfaction. It is not right to make the customer go directly to the manufacturer for an exchange.
I work for a dealership that happens to sell vehicles made by Daimler Benz-Chrysler corp. There is NO way we would tell a customer that just bought a new vehicle with a faulty headlamp module, or a cracked exhaust manifold that they must call the Mercedes customer service for a replacement part! That wouldn't make much sense to the customer would it? They just bought a vehicle from us right? So why are we (the dealer) sending OUR customer to the company that supplies US with replacement parts? To me, making a customer go to the manufacturer is the LAST option.
Definitely send this entire post to both Bikebandit and BigGun. Bikebandit should be ashamed to let a "problem part" that they sold to their customer spiral way out of control to the point the customer had to go directly to BigGun. This is a NO-NO! And BigGun should also be ashamed that they couldn't provide more "friendly" service to a person who bought a product made by them.
Like others have said; word of mouth goes a long looooong way! further than some might expect. I know I'm not going to have the same opinion of either business now that I have read this.
As of right now, 892 people have seen this post.
Imagine what 892 people can do to the reputation of a company when they start talking.[&:]
You need to take any internal noise damper out, it doesn't make much difference in or out on noise. I weigh 150 lbs so I may experience more of an ooomph from the exhaust than a heavier rider. But I can tell you that after my BG on my KLX, it pulled down low close to the Yoshimura piped '05 400ex I sold before the KLX was purchased. Of course the 400 had tons more torque in the upper range but it really woke my KLX up significantly. Glad to hear your pipe came. I agree with the quality of fitment as this pipe goes on like hot butter on toast. Someone said it wasn't engineered for the KLX 250, well I disagree as it fits like a glove in every aspect. Maybe they tweaked a bend and added a few numbers on the part # just for the 250. That is what Muzzy should do to it's system since it doesn't fit very good on the 250 (ie. grinding, denting, footpeg issue)- tweak it just for the 250 footpeg and designate a part # just for this bike.
#58
10-20-2006, 03:10 AM
RE: Big Gun vs. Little Me - Epilogue
"Y" man you type way to much... But i feel your pain, waited almost 2 mo.s for my system (direct online oder to bg), fit ok, no spark arst. or "vortex" (what a load crap) insert! Had to drill out a screw in the cap to install missing parts that were recieved in a timely manner from bg. Then about three weeks after, recived another vortex but no screen (spark arrestor). And the guy named tyler doesn't work there anymore i was told. Oh yeah still like my exhuast. So my thoughts on the bg co. after reading all this information: STONED!
Thread
Thread Starter
Forum
Replies
Last Post
