Big Gun vs. Little Me
#22
09-14-2006, 06:30 PM
Join Date: Nov 2005
Location: Washington
Posts: 21,060
RE: Big Gun vs. Little Me - Epilogue
ORIGINAL: Iowaguy
I agree. Talking to someone different will probably help instead of rehashing the same crap/new day with someone else. They tend to sweep you under the rug when you keep on talking to the same guy, thinking you'll eventually go away. Look, I didn't want to come off too harsh in my earlier post but that's just the way I feel. We can't help you here on this forum by getting you a new pipe, so I really don't see your point in providing us step by step accounts of the situation other than a pat on the back and some encouraging which I think you are after. IMO, you should tell it to someone who can help get your problem resolved which isn't us. Like someone else said, it doesn't matter what you post, riders will still buy the biggun system because when you do get the right parts there is no other exhaust out there that matches the performance imo and others' opinions.
I agree. Talking to someone different will probably help instead of rehashing the same crap/new day with someone else. They tend to sweep you under the rug when you keep on talking to the same guy, thinking you'll eventually go away. Look, I didn't want to come off too harsh in my earlier post but that's just the way I feel. We can't help you here on this forum by getting you a new pipe, so I really don't see your point in providing us step by step accounts of the situation other than a pat on the back and some encouraging which I think you are after. IMO, you should tell it to someone who can help get your problem resolved which isn't us. Like someone else said, it doesn't matter what you post, riders will still buy the biggun system because when you do get the right parts there is no other exhaust out there that matches the performance imo and others' opinions.
If just one person avoids the garbage he went through then all of the posts and pictures and then some is all worth it. And yes there are a lot of places to order parts from and that a good thing for us the end users, but I'm glad he let everyone know about his experience, Power to the people man, the customer is always right, well they used to be.[:@][&:]
#23
09-14-2006, 07:06 PM
Join Date: Feb 2006
Location: Roswell, NM
Posts: 5,432
RE: Big Gun vs. Little Me - Epilogue
That's a heck of a write up Mike.... I am sure a lot of people will appreciate the info. It is not bike bandit's fault that BigGun packaged the item incorrectly.
This is the 4th or 5th person I have read that had probs with the Big Gun. You should print this out and send it too them!!
This is the 4th or 5th person I have read that had probs with the Big Gun. You should print this out and send it too them!!
#24
09-14-2006, 07:23 PM
RE: Big Gun vs. Little Me - Epilogue
Dam dude, that was a Terrible customer experience to be sure and you shouldnt have had to go thru all that. Hopefully you will get the right pipe and soon. Be sure to let us know the outcome. I just got my bonus check today as a matter of fact so I will be ordering mine soon. While your story wont stop me from buying a bigun exhaust it does raise a red flag and the First thing I will check when I get mine is that the Pipe Fits.
LV
#25
09-14-2006, 07:41 PM
Guest
Posts: n/a
RE: Big Gun vs. Little Me - Epilogue
ORIGINAL: deej
If just one person avoids the garbage he went through then all of the posts and pictures and then some is all worth it. And yes there are a lot of places to order parts from and that a good thing for us the end users, but I'm glad he let everyone know about his experience, Power to the people man, the customer is always right, well they used to be.[:@][&:]
ORIGINAL: Iowaguy
I agree. Talking to someone different will probably help instead of rehashing the same crap/new day with someone else. They tend to sweep you under the rug when you keep on talking to the same guy, thinking you'll eventually go away. Look, I didn't want to come off too harsh in my earlier post but that's just the way I feel. We can't help you here on this forum by getting you a new pipe, so I really don't see your point in providing us step by step accounts of the situation other than a pat on the back and some encouraging which I think you are after. IMO, you should tell it to someone who can help get your problem resolved which isn't us. Like someone else said, it doesn't matter what you post, riders will still buy the biggun system because when you do get the right parts there is no other exhaust out there that matches the performance imo and others' opinions.
I agree. Talking to someone different will probably help instead of rehashing the same crap/new day with someone else. They tend to sweep you under the rug when you keep on talking to the same guy, thinking you'll eventually go away. Look, I didn't want to come off too harsh in my earlier post but that's just the way I feel. We can't help you here on this forum by getting you a new pipe, so I really don't see your point in providing us step by step accounts of the situation other than a pat on the back and some encouraging which I think you are after. IMO, you should tell it to someone who can help get your problem resolved which isn't us. Like someone else said, it doesn't matter what you post, riders will still buy the biggun system because when you do get the right parts there is no other exhaust out there that matches the performance imo and others' opinions.
If just one person avoids the garbage he went through then all of the posts and pictures and then some is all worth it. And yes there are a lot of places to order parts from and that a good thing for us the end users, but I'm glad he let everyone know about his experience, Power to the people man, the customer is always right, well they used to be.[:@][&:]
to bigrig18- I don't recall reading any other problems regarding biggun products. Especially 4-5 like you state. What are you talking about?
#26
09-14-2006, 07:49 PM
RE: Big Gun vs. Little Me - Epilogue
ORIGINAL: BigRig18Wheeler
That's a heck of a write up Mike.... I am sure a lot of people will appreciate the info. It is not bike bandit's fault that BigGun packaged the item incorrectly.
This is the 4th or 5th person I have read that had probs with the Big Gun. You should print this out and send it too them!!
That's a heck of a write up Mike.... I am sure a lot of people will appreciate the info. It is not bike bandit's fault that BigGun packaged the item incorrectly.
This is the 4th or 5th person I have read that had probs with the Big Gun. You should print this out and send it too them!!
Just goes to show that everone screws up now and then, as I've said on several occasions. It's how they handle it afterwards that counts the most, IMO. Products are made by humans, companies are operated by humans, humans make mistakes, it's going to happen and if anyone believes otherwise they are fooling themselves. I'm just surprised it took BG that long to own up to what was probably just a simple mistake (packager pulled the headpipe from the wrong bin, or something) that shouldn't even have required any proof on your part and even when you did all the research and got to the bottom of the problem they wouldn't even cross-ship to you. Pretty lame, IMO.
I do hope it gets resolved and that they at least cover your return shipping costs - mistakes do happen after all, the only thing they can do after that is make it right and how they handle the mistake afterwards is how I would judge them (definitely low marks in this case). And I'd say keep the T-shirt, you aren't a billboard for advertising their products - especially not after an incident like that, anyway.
#27
09-14-2006, 11:35 PM
Guest
Posts: n/a
RE: Big Gun vs. Little Me - Epilogue
Am I the only one who sees that he ordered the pipe from bikebandit.com and that's who he should be talking to to get it exchanged? And then, let bikebandit.com handle getting the pipe swapped out. If you buy tires from wal-mart and one is deformed in a way that it thuds every time you drive do you take the tire to michelin and demand the tire be replaced or do you return it to walmart? Maybe I'm wrong on this one, but I'm thinking logically imo, and I'm sticking to my guns. Going through a large corporation to get a problem resolved and to have them admit fault never works, I don't care how good their CS is/has been in the past. That's why vendors have return policies, because these things happen.
#28
09-15-2006, 12:38 AM
RE: Big Gun vs. Little Me - Epilogue
If you read his post you'd know he did contact BikeBandit who wanted 20% restocking fees. Why should he have to pay restocking fees when he did not make a mistake and order the wrong part? 20% restocking not to mention return shipping is a lot to swallow when you did everything right and Big Gun is the one that screwed up and since the pipe was labelled with the correct Big Gun part number, he'd most likely have a snowballs chance of convincing Bike Bandit that it is the wrong pipe. After that avenue dried up, he contacted Big Gun who gave him a pretty big run around. BTW, who did you contact about the screws on your pipe? Big Gun, or the place you bought it from? I thought you had said Big Gun, but I may be mistaken on that.
#29
09-15-2006, 01:42 AM
RE: Big Gun vs. Little Me - Epilogue
Lots of products these days require you to contact the manufacturer instead of place of purchase when problems or missing parts are encountered.
It appears from the packaging that my Big Gun came in, that the exhaust was shipped from Big Gun to Motorcycleparts.biz, and they in turn shipped it to me without opening it. Mine was missing the vortex quiet insert. I contacted Motorcycleparts.biz about the missing part (hey, I paid for it). They contacted Big Gun. They told me who to contact at Big Gun and said they were aware of my problem. Allison at Big Gun said "sorry for the inconvenience, I'll ship one immediately". I got it 4 days later...
I think BikeBandit should have done more to help out...
It appears from the packaging that my Big Gun came in, that the exhaust was shipped from Big Gun to Motorcycleparts.biz, and they in turn shipped it to me without opening it. Mine was missing the vortex quiet insert. I contacted Motorcycleparts.biz about the missing part (hey, I paid for it). They contacted Big Gun. They told me who to contact at Big Gun and said they were aware of my problem. Allison at Big Gun said "sorry for the inconvenience, I'll ship one immediately". I got it 4 days later...
I think BikeBandit should have done more to help out...
#30
09-15-2006, 03:36 AM
Join Date: Jul 2006
Location: Ottawa, Ontario
Posts: 966
RE: Big Gun vs. Little Me - Epilogue
ORIGINAL: cwgoff
I am sure you will wear that Big Gun t-shirt with pride! [:@] Sorry - couldn't resist. That is the first thing that I thought of when I saw that they were throwing that in for you. How much you want to bet they forget to include it in the box with your replacement header pipe. Then if you submit a followup request, they will want you to pay shipping and handling.
Chris
I am sure you will wear that Big Gun t-shirt with pride! [:@]
Sorry - couldn't resist. That is the first thing that I thought of when I saw that they were throwing that in for you. How much you want to bet they forget to include it in the box with your replacement header pipe. Then if you submit a followup request, they will want you to pay shipping and handling.Chris
That was a good laugh!!!
Hey, a T-shirt is a T-shirt ... if its good, I'll wear it ... if its not, it'll make a great rag!
Mike